Classic Urns: About Us

About Us

Classic Urns (The Coffin Company (NE) Ltd) are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Classic Urns (The Coffin Company (NE) Ltd)

Orchard House, Whalton, Nr Morpeth, Northumberland NE61 3UZ

Phone: 01670 943143

Classic Urns is a trading name of The Coffin Company (NE) Ltd.

Making A Purchase

Making a purchase could not be easier. Just browse through the sections or use the search tool to find the product of your choice.

Click the 'Add to Cart' button to add the item to your shopping cart. To review the items you have selected or to make alterations click the 'Shopping Cart' link at the top of each page.

After you have finished your selection(s), click on the 'Checkout' link and you will be asked for a few details that we need to be able to satisfy the order.

Once you have finished your order you will be sent an email confirming your purchase along with an order number. Please quote the order number in any correspondence.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Classic Urns is a trading name of The Coffin Company (NE) Ltd.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Guarantee

We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01670 775047 (International +44 1670 775047) or write to us at Orchard House, Whalton, Nr Morpeth, Northumberland, NE61 3UZ United Kingdom Excluding Highlands & Islands

Privacy Policy

Classic Urns (The Coffin Company (NE) Ltd) do not disclose buyer’s information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy
We make every effort to ensure your order is correct. If you are not completely satisfied with your item return your order to us for a refund or replacement.

If your order arrives damaged please contact us immediately for us to effectively deal with it, call us on 01670 775047 for a fast professional response.

Everyone deserves a dignified farewell and a beautiful memory. Therefore our aim is to help you find a "tangible" memory of your loved one in an open, modern and customer oriented way. We value your custom and welcome your feedback.

Please return any goods to us within 14 days for a full refund. Any items arriving after 14 days will not be refunded.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at  http://www.hmso.gov.uk/si/si2000/20002334.htm

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